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Who We Are

Rivyaa is a homegrown Indian brand dedicated to creating handcrafted decor, jewellery, and personalised gifts that carry warmth, meaning, and artistry.

Every single product you receive from us is made with care — stitched, painted, shaped, and wrapped by human hands, not machines.

What We Create

Our Promise

• 100% Handcrafted — No factory lines. Every piece is hand-made.
• Fully Customisable — Your name, your design, your memory.
• Made in India — Proudly supporting local artisans and craft.
• Made with Love — We pour our heart into everything we create.

Get in Touch

Reach us on Instagram @rivyaa or WhatsApp at +91 62394 46372.

How It Began

Rivyaa started quietly, with love. Our founder couldn't find the perfect personalised gift — so she made it herself. That one handmade piece started something that couldn't be stopped.

The Name

Rivyaa — derived from Sanskrit meaning "one who is radiant, shining, full of grace."

Growing with Love

What started as a hobby grew into something much bigger — fuelled by customer love and the joy of watching people's faces light up when they receive something truly made for them.

What Drives Us

• The smile when someone receives a gift with their name on it
• The couple who orders something for their anniversary every year
• The handwritten thank-you notes that make it all worth it

A little corner of the internet where we share gifting inspiration, behind-the-scenes stories, and everything handmade.

We process all order tracking through WhatsApp for the fastest, most personal experience.

How It Works

Order Timelines

• Custom / Personalised Orders: 3–5 business days to prepare
• Delivery: 5–7 business days after dispatch
• Tracking Link: Shared via WhatsApp once dispatched

Return Window

Raise a return request within 5 to 7 days of receiving your order via WhatsApp at +91 62394 46372.

Eligible Reasons

• 🔴 Product arrived damaged or broken
• 🔴 Wrong item sent
• 🔴 Significant manufacturing defect
• 🔴 Personalisation done incorrectly by us

Not Eligible

• Customised products where personalisation was correct
• Returns raised after 7 days of delivery
• Change of mind after order is placed

How to Raise a Return

Refunds

Approved returns processed as store credit or replacement. Bank refunds for damaged/wrong items only, within 7–10 business days.

Last updated: January 2025

Information We Collect

• Order Information: Name, address, phone, email
• Customisation Details: Names, dates, photos, text for personalised products
• Payment Information: We do not store card or UPI details

How We Use Your Information

• To process, fulfil, and deliver your orders
• To communicate about your order status
• To improve our products and services

Sharing of Information

We do not sell your personal information. We only share address/phone with courier partners for delivery.

Your Rights

• Request to view, update, or delete your data at any time
• Opt out of marketing communications at any time
• Contact: rivyaa.in@gmail.com

Last updated: January 2025

Orders & Payments

• All custom orders require full payment in advance
• Orders confirmed only after payment is received
• Prices are inclusive of applicable taxes

Customisation

• Customers responsible for providing accurate customisation details
• Rivyaa not liable for errors caused by incorrect customer input
• Please double-check all details before confirming your order

Delivery

• Estimated delivery: 8–12 business days for custom orders
• Rivyaa not responsible for delays by courier or incorrect address

Returns & Cancellations

• Returns accepted within 5–7 days for eligible items
• Personalised products non-returnable unless defective
• Cancellation after production starts is not possible

Contact

rivyaa.in@gmail.com or +91 62394 46372